Frequently Asked Questions
Find answers to common questions about trading, accounts, security, and our affiliate program. Can't find what you're looking for? Call us or email support.
Account & Registration
How do I open an account?
Opening an account with TeslaCapital takes just a few minutes. Visit our registration page, provide your basic information (name, email, password), verify your email address, and you're ready to start. You can open either a demo account to practice risk-free or proceed directly to a live account with a deposit.
What's the minimum deposit?
We offer flexible account options to suit different traders. Demo accounts require no deposit—use virtual funds to learn and practice. For live trading, deposit amounts vary by account type. Contact our support team at (334) 788-0234 for specific minimum deposit information for your region.
Can I use a demo account?
Yes. Demo accounts are one of our core offerings. You get virtual funds to trade all available markets—forex, crypto, indices, commodities, and stocks—without any real money at risk. Demo accounts are perfect for learning the platform, testing trading strategies, and building confidence before trading live.
How long does account verification take?
Basic email verification is instant. For full KYC (Know Your Customer) verification, which is required for live trading and withdrawals, the process typically takes 24-48 hours. We may request ID verification, a selfie, and proof of address. Our compliance team works quickly to get you approved.
Trading
What markets can I trade?
TeslaCapital gives you access to five major asset classes: Forex (major, minor, and exotic currency pairs), Cryptocurrency (Bitcoin, Ethereum, USDT, SOL, and others), Indices (S&P 500, DAX, FTSE, Nikkei), Commodities (oil, gold, natural gas, agricultural products), and Stocks (direct stock trading). All available 24/5 in one platform.
What leverage is available?
We offer flexible leverage options across different asset classes. Leverage allows you to control larger positions with smaller capital, but it amplifies both gains and losses. Specific leverage limits vary by asset type and account type. Important: Leverage trading carries significant risk. Retail traders should only use leverage they fully understand and can afford to lose.
How do I place a trade?
After funding your account, download our trading platform (MT5, Web Trader, or Mobile App), log in, and select your asset. You'll see live price charts and order options. Place a buy or sell order, set your stop loss and take profit levels, and execute. Our platform provides advanced charting tools and technical analysis features to support your trading decisions.
What are your spreads and commissions?
We offer competitive pricing across all markets. Many forex pairs have zero commission with tight spreads. Crypto, indices, commodities, and stocks have variable spreads depending on market conditions. We're transparent about costs—no hidden fees. Visit our Pricing page for detailed spread information, or contact support for a full breakdown.
Deposits & Withdrawals
What payment methods do you accept?
We support multiple payment options for your convenience: Fiat payments (Visa, Mastercard, bank transfer) and Crypto payments (Bitcoin, Ethereum, USDT, SOL). Choose the method that works best for you. All deposits are processed securely with industry-standard encryption.
How long do deposits take?
Deposit processing times depend on your payment method. Cryptocurrency deposits are typically confirmed within 1-2 block confirmations (minutes to hours). Bank transfers may take 1-3 business days depending on your bank and region. Credit/debit card deposits are usually instant or within a few minutes.
How long do withdrawals take?
Withdrawal processing depends on your method and verification status. Verified accounts typically see withdrawals processed within 24-48 hours. Crypto withdrawals may be faster depending on network confirmation times. Bank transfers follow your bank's standard processing timelines (1-3 business days). We prioritize security, so all withdrawals are verified before processing.
Are there withdrawal limits?
Withdrawal limits depend on your account verification level and trading history. Fully verified accounts typically have higher limits. We also monitor withdrawals for security and fraud prevention. If you have questions about your specific withdrawal limit, contact our support team.
Security & Compliance
Is my account safe?
Your security is our top priority. We use industry-standard encryption (SSL/TLS), two-factor authentication (2FA), and advanced anti-fraud monitoring. Your account data is encrypted and stored securely. We also employ DDOS protection and device/IP monitoring to prevent unauthorized access. For added protection, we recommend enabling 2FA on your account.
What's your regulatory status?
TeslaCapital operates with a commitment to regulatory compliance and transparency. We comply with international financial regulations including KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements. Our platform is designed to meet the standards of major financial jurisdictions. For specific licensing and regulatory details, review our Terms & Conditions or contact our compliance team.
How does KYC verification work?
KYC verification is a standard compliance requirement. The process has three levels: (1) Basic—Email verification, (2) Intermediate—Phone verification, (3) Full KYC—Government ID, selfie verification, and proof of address. Full KYC is required for live trading and withdrawals. Verification is quick, secure, and confidential. We use industry-leading verification providers to protect your privacy.
How do you prevent fraud and scams?
We take fraud prevention seriously. Our security system includes device/IP monitoring, login alerts, withdrawal verification, and real-time fraud detection. All transactions are monitored for suspicious activity. We never ask for passwords via email or unsolicited contact. If you receive suspicious communications claiming to be from TeslaCapital, report it immediately to help@teslacapitalfx@gmail.com.
Affiliate Program
How do I join the affiliate program?
Joining is easy. Visit our Affiliate Program page and click "Apply as Affiliate Partner." Fill out a simple application with your information and how you plan to promote TeslaCapital. Our team reviews applications and reaches out with next steps. Most applications are approved within 24-48 hours.
How are affiliate commissions calculated?
We offer a competitive, tiered commission structure. You earn a percentage of the trading volume or deposits from your referred traders. Our multi-level affiliate system means you also earn from traders referred by your affiliates. Commission rates are transparent and vary by tier. The more you refer, the higher your tier and commission rate. Contact our affiliate team for specific rates.
When do I get paid?
Affiliates are paid on a regular schedule—typically weekly or monthly, depending on your agreement. Payouts are processed via bank transfer, crypto, or your preferred method. Minimum payout thresholds apply. You can track your earnings in real-time through your affiliate dashboard.
Can I track my affiliate earnings?
Yes. Your affiliate dashboard provides real-time tracking of referrals, deposits, trading volume, and earnings. You can see detailed reports by date range, traffic source, and tier. The dashboard also displays your unique referral link and marketing materials. Full transparency means you always know where your income is coming from.
Support
How do I contact customer support?
We offer multiple support channels: Email us at support@teslacapitalfx@gmail.com for general inquiries or help@teslacapitalfx@gmail.com for urgent support, Call us at (334) 788-0234, or use live chat on our website. We're available 24/7 for global trading support.
What are your support hours?
TeslaCapital operates 24/7 to serve traders worldwide. Our support team is always available to help with account issues, trading questions, deposits, withdrawals, or technical problems. Whether it's 3 AM or 3 PM, you can reach us by email, phone, or live chat.
How fast do you respond to support tickets?
We prioritize fast response times. Most support tickets receive an initial response within 1-2 hours. Urgent issues (account access, security concerns) are handled immediately. For fastest service, call us directly at (334) 788-0234. Our team speaks multiple languages and understands the urgency of trading-related issues.
Do you offer educational resources?
Yes. Beyond demo accounts, we provide educational materials to help traders improve their skills. Our platform includes advanced charting tools, technical analysis resources, and market insights. We also recommend using our demo account to practice trading strategies risk-free. For specific educational resources or training, contact our support team.
Still have questions?
Our support team is ready to help. Reach out anytime—we're here 24/7.